HOW IT WORKS

FOR THE RENTER, “RENT-A-LUXE”

  1. SIGN UP.  It’s free to join Luxe Crush.  Just sign up and create your profile. First time renters get 25% off! ( SIGN UP NOW )
  2. SHOP.  Browse the great selection of luxury handbags, jewelry, watches, and accessories.  Select your rental period (4 days, 1 week, 2 weeks, 3 weeks, or 4 weeks).  Items can be requested up to 90 days in advance.  You will receive confirmation within 24 hours that rental is confirmed.
  3. PAY. Once your rental is confirmed, you will be charged rental fee, $5 lender protection fee, shipping, and any applicable taxes.
  4. ENJOY.  Once you receive your rental, notify Luxe Crush within 24 hours of any issues and if a return is requested.  It is highly encouraged to take photos of your rental after you receive.  If you are satisfied with your rental, enjoy rocking your new look and feeling luxurious!
  5. RETURN.  Once your rental period is over, return by using the emailed shipping label and preferably, the original packaging.  It is highly encouraged to take photos of your rental before you send back.  Make sure to return your item on time as we charge $50 per day late fee to accommodate the lender.
  6. REVIEW.  We value our renters and are excited for them to be a part of the Luxe Crush community.  We love feedback about their experience and encourage reviews, pictures and tagging on social media.  We offer rewards for doing so!

FOR THE LENDER, “LEND-A-LUXE”

  1. SIGN UP.  It’s free to join Luxe Crush.  Just sign up and create your profile. ( SIGN UP NOW ) We also offer a White Glove Membership program where we warehouse your items for 3-12 months and handle all rental confirmations and shipping.  You will also earn more commission as a White Glove member!
  2. LIST.  It’s free to list items on Luxe Crush.  Just fill out the product information form and upload photos that meet the Luxe Crush photography requirements.  ( PRODUCT INFORMATION FORM ) We are accepting handbags, jewelry, watches and accessories for rental.  Also, all items must be authentic and in GOOD (moderate wear), VERY GOOD (slight wear), EXCELLENT (light wear) or PRISTINE (like new) condition.  Items with an estimated retail value of $7,500 or above will be sent to Luxe Crush for authentication.  If you would like to include the option to sell your item indicate that on the product information form.  You do not need to fill out a separate form if you are selling the item.  ( PHOTOGRAPHY GUIDELINES, SUGGESTED BRAND LIST )
  3. APPROVE.  Luxe Crush will review listing and confirm back within 2 weeks of receipt.  Note that any rental item that has an estimated value of $7,500 or above will need to be sent to Luxe Crush for authentication.  You will receive an email to confirm whether the listing has been accepted and the proposed rental pricing.  Listings need to be approved in 48 hours, or they will be cancelled.  Once listing has been approved item will be live on the website within 1 week.
  4. SHIP OUT.  When there is interest in your item, you will receive an email to accept or deny the rental.  Rental requests need to be acknowledged in 24 hours, or they will be cancelled.  If you accept, ship by the agreed upon date using the emailed shipping label.  It is highly encouraged to take photos of your item before you send out.  Note that cancellations and late shipments will result in fees deducted from future commission payments.
  5. RECEIVE BACK. After receiving your item back, notify Luxe Crush within 24 hours if there are any issues.  We value your items and want you to have peace of mind that they will come back in the condition that they were sent out.  Luxe Crush will ensure that any damage is repaired at no cost to you and if your item cannot be repaired, you will be compensated for the fair market value (up to $10,000).
  6. EARN. After 24 hours of receiving your item back, you will receive email to confirm 50% commission payment or 75% commission in Luxe Crush site credit.  You will need an active PayPal account to receive your commission.  You will also need to confirm if you would like your item relisted.

FOR THE SELLER, “SELL-A-LUXE”

  1. SIGN UP.  It’s free to join Luxe Crush.  Just sign up and create your profile. ( SIGN UP NOW )
  2. LIST.  It’s free to list items on Luxe Crush.  Just fill out the product information form and upload photos that meet the Luxe Crush photography requirements. ( PRODUCT INFORMATION FORM ) We are only accepting handbags and accessories for sale.  Also, all items must be authentic and in GOOD (moderate wear), VERY GOOD (slight wear), EXCELLENT (light wear) or PRISTINE (like new) condition.  You will also include a minimum $ value you are willing to sell your item for.  Note a separate product information form does not need to be filled out if you are lending the item and have indicated that already. ( PHOTOGRAPHY GUIDELINES,  SUGGESTED BRAND LIST )
  3. APPROVE.  Luxe Crush will review listing and confirm back within 2 weeks of receipt.  You will receive an email to confirm whether the listing has been accepted and the proposed sale pricing.  Listings need to be approved in 48 hours, or they will be cancelled.  Once listing has been approved item will be live on the website within 1 week.
  4. SELL.  After you approve listing, your item will be available for sale on the Luxe Crush site.  Sit back and get ready to earn money!
  5. AUTHENTICATE.  Once a sale is initiated, you will need to confirm in 24 hours, or it will be cancelled.  If confirmed, you will send your item to Luxe Crush within 24 hours for authentication.  After the item has been authenticated, Luxe Crush will ship directly to the buyer.
  6. EARN. After buyer receives, they have 3 days if they wish to return the item.  After 3 days, you will receive email to confirm 60% commission payment (handbags) / 70% commission payment (accessories) or 75% commission in Luxe Crush site credit.  You will need an active PayPal account to receive your commission.
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