FAQs

RENTER QUESTIONS

It’s easy and free to join Luxe Crush. Follow the directions in this link to become a member and start renting! First time renters will get 25% off after registering for an account.
We verify that the name and address on your driver’s license, federal or state ID match the name and billing address on the rental order. If these do not match, we cannot process the transaction.
You will have the rental for the time selected (4 days, 1 week, 2 weeks, 3 weeks, or 4 weeks). The rental period starts the day the item arrives. The lender will send the item, so you have it on the date specified.
You can request items up to 90 days in advance for rental.
Yes, you can borrow as many items as desired per rental period.
We allow cancellations from the day of order placement until the day before the rental ships. If you can cancel within 48 hours of placing your order, you will be refunded in the form of your original payment. Any cancellation after 48 hours will result in site credit to your account.
If you are not satisfied with your rental for any reason, we give you the opportunity to return and receive a refund. You must notify Luxe Crush WITHIN 24 HOURS of receipt. We will email you a pre-paid shipping label and you will need to return to lender WITHIN 24 HOURS. If item is returned within 24-hour window, you will receive a refund for rental fee only ($5 lender protection fee and shipping will not be refunded). If item is not returned within 24-hour window, you will be liable for the full rental fee.
Please notify Luxe Crush WITHIN 24 HOURS of receipt and send pictures. We expect lenders to send items that are AUTHENTIC and in GOOD (moderate wear), VERY GOOD (slight wear) EXCELLENT (light wear) or PRISTINE (like new) condition. Please remember that you are renting a used item and cannot expect perfection. However, if there are issues with your rental and it is not up to our standards, we will offer a refund. We will email you a pre-paid shipping label and you will need to return to lender WITHIN 24 HOURS. If item is returned within 24-hour window, you will receive a refund for the rental fee as well as the $5 lender protection fee and shipping. If item is not returned within 24-hour window, you will be liable for the full rental fee.
Shipping is $19 round trip. If you order multiple items from the same lender for the same date range, the shipping fee will remain at $19.
Upon checkout, input the address where you would like your rental sent. Currently, we do not deliver to P.O. boxes, APOs or international addresses.
ITEMS WITH A RETAIL VALUE OF $500 OR MORE WILL REQUIRE SIGNATURE AT DELIVERY.
We expect lenders to send items that are AUTHENTIC and in GOOD (moderate wear), VERY GOOD (slight wear) EXCELLENT (light wear) or PRISTINE (like new) condition. The condition is listed in the product descriptions on our site. Also, all photos on our website are of the actual product. Please be aware of this before confirming your rental.
We will do our best to accommodate your request, but it is ultimately up to the lender. Please contact info@shopluxecrush.com to see if you rental period can be extended. Also note that you can only request to extend your rental period longer not shorten a rental period.
If an item is listed for sale on the site, then you have the option to buy it. Also, we will offer 50% of your rental fee as credit towards a purchase during the duration of your rental. If an item is not listed for sale but there is still interest to buy an item, please contact info@shopluxecrush.com and we will negotiate with the lender on your behalf.
Re-package your item in all the original packaging. It is highly encouraged to take photos of your rental before you send it back. We will email you a pre-paid shipping label. This label must be printed and used in shipping or a fee will be accessed. All shipping is done through UPS. Please ensure that your item is dropped off at a UPS location and sent out by the agreed upon date. Take care in packaging your item as Luxe Crush and UPS is not liable for damages in shipping due to poor packaging.
You have the option of taking your return to a UPS location on the return date or by 12:00 noon the following business day. You will not be penalized for your returning your item on the later day.
Yes. Please make sure to return your rental on time. We charge $50 per day late fee to accommodate our lenders.
We will let you know. After the lender receives their item back, they have 24 hours to notify Luxe Crush of any damages or issues with the return. After that 24-hour period, we will send you an email confirming the return.
After you checkout on the Luxe Crush website, your payment method will be charged the rental fee, $5 lender protection fee, shipping, and any applicable taxes.
Yes, to complete a rental transaction on our site, you must agree to storing your credit card information with our 3rd party payment processor. This payment method will be charged for any late fees, damages or loss incurred.
We accept the following payment methods: Visa, MasterCard, Discover and American Express.
You pay a $5 lender protection fee that covers minimal damage (up to $50 in repairs). If an item has more damage, is lost/stolen or damaged beyond repair, you will be liable for the fair market value (up to $10,000).

 

LENDER QUESTIONS

Lenders get paid 60% of the rental fee in commission.
Any item with an estimated retail value of $7,500 or above will be sent to Luxe Crush for authentication.
It generally takes 2 weeks or less for your item to be approved and listed on the Luxe Crush website.
Not a problem! Just contact info@shopluxecrush.com about turning off your item so it is no longer available for rental. Please make sure that this does not conflict with an already confirmed rental.
Yes. As a lender, you can confirm or reject rentals. When there is interest in a rental, Luxe Crush will send you an email that you need to acknowledge in 24 hours. If you wish to reject the request, you can do so here. Please note if your item is going to be unavailable for an extended amount of time, please contact info@shopluxecrush.com about turning off your item from rental.
Cancellations less than 24 hours before the ship date will result in $50 fee being deducted from next payment. Cancellations more than 24 hours before the ship date will result in $25 fee being deducted from next payment.
Late shipments to renters will result in $25 per day late fee deducted from next payment. Please note if you are going to be shipping an order late, contact info@shopluxecrush.com so we can confirm with renter that they still want to receive it. If the renter decides to cancel the rental due to late shipping, a $25 fee will be deducted from next payment.
If the renter returns your item, you will receive $10 in site credit to compensate you for your time and effort. However, if the renter returns your item due to authenticity or condition issues, you will not be credited the $10 in site credit and will also lose out on that rental. Please note issues with authenticity and condition can result in discontinuation of lending services on our site.
After 24 hours of receiving your item back, we will mail a physical check to your billing address.
We will offer the renter 50% of their rental fee as credit towards a purchase. Note you will still get paid your full rental commission; however, this credit will be deducted from the listed sale price.
We charge the renter a $50 per day late fee. This fee will be credited to your account to accommodate you for the inconvenience.
It’s easy and free to join Luxe Crush. Follow the directions in this link to become a member and start lending!
Luxe Crush is accepting luxury handbags, jewelry, watches and accessories. We are not currently lending clothing or shoes; however, we hope to expand into these categories in the future.
We are interested in the following brands. If you have a brand outside of this list, we are still open to reviewing and evaluating the listing. Handbags & Small Leather Goods: Balenciaga, Bottega Veneta, Burberry, Celine, Chanel, Chloe, Dior, Fendi, Goyard, Gucci, Hermes, Louis Vuitton, Prada, Saint Laurent, and Valentino Garavani
We only accept items that are AUTHENTIC and in GOOD (moderate wear), VERY GOOD (slight wear), EXCELLENT (light wear) or PRISTINE (like new) condition.
Unfortunately, there are instances where we cannot accept items to list on our site. We look at factors such as brand, condition and authenticity when evaluating potential listings.
Luxe Crush will set rental pricing at a % of the estimated retail value. The factors that determine pricing will include brand, age, and condition. More sought-after brands (i.e. Chanel and Louis Vuitton) and items in excellent or pristine condition will garner a higher % of their retail value for rental.
It is highly encouraged to take photos of your item before you send it out. Once a rental has been confirmed, we will email you a pre-paid shipping label. This label must be printed and used in shipping or a fee will be accessed. All shipping is done through UPS. Please ensure that your item is dropped off at a UPS location and sent out by the agreed upon date. Take care in packaging your item as Luxe Crush and UPS is not liable for damages in shipping due to poor packaging.
We charge renters a $5 lender protection fee that covers minimal damage (up to $50 in repairs). After receiving your item back, please notify Luxe Crush WITHIN 24 hours if there is any damage and send pictures. If repairs can be made, email Luxe Crush a copy of the receipt and we will reimburse you the cost. If the item is beyond repair, lenders will be compensated for the fair market value (up to $10,000).

 

BUYER QUESTIONS

Shipping is $9.95. If you order multiple items from the same seller on the same order, the shipping fee will remain at $9.95.
Upon checkout, input the address where you would like your purchase sent. Currently, we do not deliver to P.O. boxes, APOs or international addresses.
ITEMS WITH A RETAIL VALUE OF $500 OR MORE WILL REQUIRE SIGNATURE AT DELIVERY.
We only sell items that are AUTHENTIC and in GOOD (moderate wear), VERY GOOD (slight wear) EXCELLENT (light wear) or PRISTINE (like new) condition. The condition is listed in the product descriptions on our site. Also, all photos on our website are of the actual product. Please be aware of this before confirming your purchase.
After we receive your order, it will take approximately 10 business days. We understand that this is a long time to wait; however, any item sold on our site must go to Luxe Crush for inspection and authentication before it is shipped to a buyer.
The following handbag and wallet brands will go to Luxe Crush for authentication before they ship out to a buyer: Balenciaga, Bottega Veneta, Burberry, Celine, Chanel, Chloe, Coach, Dior, Fendi, Goyard, Gucci, Hermes, Louis Vuitton, Prada, and Saint Laurent. Jewelry and watches sold on our site may be able to be authenticated by an accredited 3rd party on a by item basis. Details of authentication will be discussed with buyer after purchase.
If you are not satisfied with your purchase for any reason, we give you the opportunity to return and receive a refund. You must notify Luxe Crush and return your item WITHIN 3 DAYS of receipt. Please note you will be responsible for return shipping and insurance. Luxe Crush is not responsible for returns lost in transit. If item is returned within 3-day window, you will receive a refund for the sale price (shipping will not be refunded). If item is not returned within 3-day window, you will not receive a refund.
Re-package your item in all the original packaging. You will choose your own method of shipping and send your package to the seller address that is emailed to you. Please note Luxe Crush is not responsible for returns lost in transit so insurance is highly encouraged. You will also be required to send tracking information to Luxe Crush for the return.
We accept the following payment methods: Visa, MasterCard, Discover and American Express.

 

SELLER QUESTIONS

Sellers get paid 70% commission when their item sells. However, sellers have the option to elect an upfront 50% cash payout. Note this option is only eligible if Luxe Crush is interested in buying the item.
It generally takes 2 weeks or less for your item to be approved and listed on the Luxe Crush website.
After 3 days of buyer receiving your item, we will mail a physical check to your billing address.
It’s easy and free to join Luxe Crush. Follow the directions in this link to become a member and start selling!
Luxe Crush is accepting luxury handbags and accessories for sale. We are not currently selling clothing or shoes; however, we hope to expand into these categories in the future.
We are interested in the following brands. If you have a brand outside of this list, we are still open to reviewing and evaluating the listing. Handbags & Small Leather Goods: Balenciaga, Bottega Veneta, Burberry, Celine, Chanel, Chloe, Dior, Fendi, Goyard, Gucci, Hermes, Louis Vuitton, Prada, Saint Laurent, and Valentino Garavani
We only accept items that are AUTHENTIC and in GOOD (moderate wear), VERY GOOD (slight wear), EXCELLENT (light wear) or PRISTINE (like new) condition.
Unfortunately, there are instances where we cannot accept items to list on our site. We look at factors such as brand, condition and authenticity when evaluating potential listings.
When a sale is initiated on our site, your item may be sent to Luxe Crush for authentication. The following handbag and wallet brands will go to Luxe Crush for authentication before they ship out to a buyer: Balenciaga, Bottega Veneta, Burberry, Celine, Chanel, Chloe, Coach, Dior, Fendi, Goyard, Gucci, Hermes, Louis Vuitton, Prada, and Saint Laurent. Jewelry and watches sent to Luxe Crush will be determined on a case-by-case basis. Luxe Crush authenticates using expert knowledge and state of the art AI technology. By submitting to Luxe Crush, you are representing that the item is authentic. If Luxe Crush determines that your item is not authentic, it will be returned to you for a $50 Authentication Fee as well as the cost of shipping.
Luxe Crush will set sale pricing using several factors such as brand, age, rarity, condition, and original retail value. We also ask for minimum sale price on the Product Information Form and factor that into our pricing.
Once a sale has been confirmed, we will email you a pre-paid shipping label. This label must be printed and used in shipping or a fee will be accessed. All shipping is done through UPS. Please ensure that your item is dropped off at a UPS location and sent out by the agreed upon date. Take care in packaging your item as Luxe Crush and UPS is not liable for damages in shipping due to poor packaging.

 

REWARDS, REFERRALS, AND PROMOTIONS QUESTIONS

When you sign up as member on our site, you are automatically enrolled. In the Luxe Bucks Rewards program, you will get paid to shop! Click this link for more information.
You will receive 1 Luxe Buck for every $1 spent.
Every 100 Luxe Bucks equals $5 in site credit.